Frequently Asked Questions

Click here for questions about Pick-Staiger Hall

Where do I park at Pick-Staiger Hall?
Free parking is available on weekends in the parking garages located off of Campus Drive. After turning onto Campus Drive from Sheridan Road, enter one of the two garages on your right.

How can I get to Pick-Staiger Concert Hall from the parking garage?
After parking your vehicle, walk northeast toward Arts Circle Drive. Continue up Arts Circle Drive until it ends. Pick-Staiger Hall is immediately past where the road ends.

Where can I drop off and pick up passengers for easy access?
Passengers may be dropped off and picked up in the cul-de-sac at the end of Arts Circle Drive, directly in front of the concert hall.

Is Pick-Staiger Hall accessible for people with disabilities?
Yes. Main Floor seating is accessible for people with disabilities, and wheelchair seating is available on there, designated ‘W.’ The balcony sections are only accessible via stairs, however.

For any other questions, check out the Pick-Staiger Hall venue page here

 

Click here for questions about Harris Theater

What do I need to know about transportation and accessibility at Harris Theater? 

Millennium Park Garage provides direct indoor access to Harris Theater, and parking tickets can be validated at the Harris Theater Box Office.  Many CTA train lines and Metra stations are within walking distance. There is handicapped parking available, and elevators provide access to all levels of the building. For more information about transportation and accessibility, click here.

For any other questions regarding Harris Theater, please see the theater’s FAQ page

 

Click here for questions about North Shore Center for the Performing Arts

Where can I park at North Shore Center?

North Shore Center for the Performing Arts provides 1500 free parking spots. For directions and parking information, click here.

Is North Shore Center accessible for people with disabilities?

Yes, the theater has wheelchair seating sections. It is also equipped with infrared hearing devices. For more information, click here.

Where should I eat before the concert?

Check out North Shore Center’s dining page – all restaurants are less than a 20-minute drive from the theater.

For any other questions, please visit North Shore Center’s Patron Services page. 

 

How long do Chicago Philharmonic concerts last?
Concert duration varies based on programming. Most of our symphonic concerts last a little over two hours (including intermission), while most chamber music concerts last about one hour. If you need to know the expected duration of a specific program, please call our office at 312-957-0000.

What time do doors open for Chicago Philharmonic concerts?
Doors typically open one hour before our symphonic and chamber concerts. We recommend arriving early to make the most of pre-concert activities featured as part of most of our symphonic concerts. Late seating is available during breaks in the music.

Can I bring my child to a Chicago Philharmonic concert?
We encourage the valuable experience of concert attendance at a young age, but we ask that parents avoid bringing children under the age of eight to symphonic concerts. Children under that age are instead encouraged to attend our Side-by-Side with the Chicago Philharmonic concerts in Chicago parks, as well as any Chicago Philharmonic Chamber Players concerts at City Winery.

What if I am unable to attend a concert?
The Chicago Philharmonic Society offers a flexible ticket exchange policy. You may exchange your ticket for another of equal or lesser value for any symphonic or chamber performance presented by The Chicago Philharmonic Society within a year of the original concert date, availability permitting. Tickets may also be transferred to another patron without coordinating with the box office. If you are unable to use your tickets, you may donate them as a tax-deductible contribution. To exchange or donate your tickets, please call the box office at 312-957-0000. Exchanges and tax-deductible ticket contributions may be arranged any time up to five hours prior to the performance for which the tickets were purchased. We do not offer refunds for tickets.

Why are there additional fees for the tickets I buy?
Our ticketing is handled by a third party that charges us fees on tickets purchased. The fees you pay help us offset these costs, a practice widely used by orchestras and other sorts of musical presenters nationally. The Chicago Philharmonic Society is committed to providing world-class music for all, which is why we have not raised ticket prices in the past four years and remain one of the most affordable professional orchestras in the area.

I am a member. How can I redeem my membership benefits?
Some member benefits, such as merchandise or entry to concert talks, are redeemable at our concerts. In these cases, we will have a list of members with your name. Other benefits, such as concert tickets and exchanges, require coordination with our office. In these cases, give us a call at 312-957-0000. Make sure you are signed up for our email list (see right of page) to receive all communications regarding member benefits.

I have a voucher for a Chicago Philharmonic concert. How can I redeem it?
Call our office at 312-957-0000, and one of our helpful associates will arrange for your tickets to be emailed or held at will call.

Are group discounts available?
Yes! Call our office at 312-957-0000 or email us at info@chicagophilharmonic.org to arrange a special discount for your group of ten or more.

Does the Chicago Philharmonic offer gift cards?
Yes! Click here to purchase a gift card to put towards attending the concert(s) of your choice.

Are Artists and Programs Guaranteed?
In short, no. While alterations are rare, artists and programs are subject to change due to injury, illness, or other exceptional circumstances. In the case of a change, the Society will notify the public immediately and make every possible effort to present the original program with world-class quality.

Is it possible to hire musicians of the Chicago Philharmonic for a public or private event?
Yes! In addition to performing our own symphonic and chamber concerts, the Chicago Philharmonic is the area’s premiere contractual orchestra. We offer a uniquely versatile range of styles and ensemble sizes. Click here to learn more about ways to hire us for your event.

How can I get to The Chicago Philharmonic Society’s office?
We are located at 401 S LaSalle, Suite 1600-J, Chicago IL 60605. Our office is easily accessible by car, Metra, and most CTA lines. The largest nearby parking lot, Trader Parking Garage, is located at 326 S Wells. Rates are $16 an hour and $33 for 12 hours. Please call us at 312-957-0000 if you would like to schedule a meeting or have any questions regarding transportation and parking.

I have another question not listed here.
Contact us at info@chicagophilharmonic.org or 312-957-0000. Our dedicated staff is happy to help. Office hours are M-F, 10am – 5pm.